Frequently Asked Questions
Everything you need to know about your LELOSI experience.
What makes LELOSI fibers so special?
LELOSI clothing is crafted from our signature, ultra-soft fibers designed to mimic the feel of a second skin. Our material offers exceptional elasticity, breathability, and durability, ensuring maximum comfort during both active and leisure wear.
How do I choose the right size?
Since our materials are highly elastic, most customers find their standard size fits perfectly. We recommend checking our detailed Size Guide located on each product page to compare your measurements with our specific garment dimensions.
What are your shipping times and costs?
We ship worldwide. Standard delivery typically takes 3-7 business days depending on your location. Shipping costs are calculated at checkout, and we offer free shipping on orders that exceed a specific threshold as indicated in our current promotions.
Can I return or exchange an item if it doesn't fit?
Yes, we offer a 14-day return policy. Items must be in their original condition, unworn, and with all tags attached. Please visit our Returns Portal to start a request for a refund or a size exchange.
How should I wash my LELOSI apparel?
To maintain the softness and shape of your garments, we recommend machine washing at a maximum of 30°C on a gentle cycle. Avoid using fabric softeners or a tumble dryer; air drying is best for preserving the fiber integrity.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment providers depending on your shipping country.